For internal use only ank of america s virtual financial assistant erica quick reference guide overview purpose. 2 you can also use your phone s digital wallet to pay at stores where you see the contactless symbol.
Receive reminders when bills are due and easily schedule payments.
How to get rid of erica bank of america. Safepass is an extra layer of security that is required in online and mobile banking to authorize higher value transfers. Our mobile banking app 1 is a convenient way to check account status pay bills and deposit checks at any time and from almost anywhere. Bank of america private bank is a division of bank of america n a member fdic and a wholly owned subsidiary of bank of america corporation.
Clients can move this icon around on their screen by holding it down and. Erica is exclusive to mobile banking at this time not in online banking. Bank of america today announced that erica its artificial intelligence ai driven virtual financial assistant has surpassed 6 million users and completed more than 35 million client requests.
What can erica do. To enjoy the benefits of erica clients need to have the most updated version of the bank of america mobile app. Meet erica your new virtual financial assistant.
Access erica by tapping on the erica display icon that appears on the edge of the screen. Trust and fiduciary services are provided by bank of america n a. No need to touch cash or in many cases the terminal.
Michelle moore head of digital banking at. Erica your virtual financial assistant in the app can help you make your everyday banking easier. Bank of america today announced a series of new features to its artificial intelligence ai driven virtual financial assistant erica to help clients tackle more complex tasks and provide personalized proactive guidance to help them stay on top of their finances.
Here s what you need to know about her. Bank of america has begun to roll out erica a chatbot that can help you check balances reminds you about bills and answer your bank related questions. Trust company of delaware.
The latest enhancements to erica are all about giving our 26 million mobile users more insight into their full financial picture. This milestone coincides with the introduction of a series of new features in the award winning mobile app including several new erica insights that offer clients personalized proactive guidance to. Erica is billed as the first widely available ai driven virtual assistant in financial services and is available for free within the bank of america mobile app to more than 25 million mobile clients.
All bank of america associates. Erica can give you personalized proactive insights and guidance like a weekly snapshot of your month to date spending compared to your typical spending. Both are indirect subsidiaries of bank of america corporation.
Erica is your virtual financial assistant right in the bank of america mobile banking app. Page 1 of 10 bank of america s virtual financial assistant erica qrg rev. This document will help you guide clients who engage erica for assistance.